Frequently Asked Questions
Most items are in stock at all times so you should receive your order within 2-5 working days depending on your location.
If you order a Nikau or Haast letterbox we need to custom laser cut your address panel, which means your order can take up to 3 weeks to arrive.
Most items are in stock at all times so you should receive your order within 2-5 working days depending on your location.
If you order a Nikau or Haast letterbox we need to custom laser cut your address panel, which means your order can take up to 3 weeks to arrive.
Our letterboxes are made from aerospace-grade aluminium and marine grade stainless steel so they will never rust. They are powder coated to ensure a beautiful colour finish.
Our letterboxes are made from aerospace-grade aluminium and marine grade stainless steel so they will never rust. They are powder coated to ensure a beautiful colour finish.
Yes, all of our metal garden art and letterboxes are designed to withstand various weather conditions. Our aluminium products will never rust and are built to last a lifetime.
Yes, all of our metal garden art and letterboxes are designed to withstand various weather conditions. Our aluminium products will never rust and are built to last a lifetime.
Any of our garden art products that are specified as Corten steel are designed to form a protective rust coating over time. Corten resists the corrosive effects of the weather by forming a coating of dark brown oxidation over the metal, which inhibits deeper penetration and negates the need for painting and costly rust-prevention maintenance over the years.
Any of our garden art products that are specified as Corten steel are designed to form a protective rust coating over time. Corten resists the corrosive effects of the weather by forming a coating of dark brown oxidation over the metal, which inhibits deeper penetration and negates the need for painting and costly rust-prevention maintenance over the years.
Absolutely! We offer customisation options for both garden art and letterboxes.
If you are looking for custom artwork or a different letterbox design, we often do this and are happy to design a custom option for you. Please get in touch!
Absolutely! We offer customisation options for both garden art and letterboxes.
If you are looking for custom artwork or a different letterbox design, we often do this and are happy to design a custom option for you. Please get in touch!
Our products require minimal maintenance. A simple wipe with a damp cloth should keep them looking great. For tougher spots, use mild soap and water.
Our products require minimal maintenance. A simple wipe with a damp cloth should keep them looking great. For tougher spots, use mild soap and water.
Yes, our letterboxes are designed with security in mind. All models include durable combination locks, ensuring your mail and packages are safe and secure.
Yes, our letterboxes are designed with security in mind. All models include durable combination locks, ensuring your mail and packages are safe and secure.
We primarily sell online but we occasionally participate in trade shows and local events. A small selection of our products are also stocked in stores around New Zealand.
Please check our website or contact us to find out where you can view our products in person.
We primarily sell online but we occasionally participate in trade shows and local events. A small selection of our products are also stocked in stores around New Zealand.
Please check our website or contact us to find out where you can view our products in person.
Installation, Lighting & Technology
Our Eaglet letterboxes can be mounted on a vertical surface like a fence or wall. Our Kokako letterboxes are designed to be ground-fixed with a post.
Nikau and Haast freestanding letterboxes are designed to be screw-fixed to a concrete base.
Detailed installation instructions are provided with your purchase.
Our Eaglet letterboxes can be mounted on a vertical surface like a fence or wall. Our Kokako letterboxes are designed to be ground-fixed with a post.
Nikau and Haast freestanding letterboxes are designed to be screw-fixed to a concrete base.
Detailed installation instructions are provided with your purchase.
We currently do not offer installation services, but our products come with easy-to-follow instructions. If needed, we can recommend local professionals.
We currently do not offer installation services, but our products come with easy-to-follow instructions. If needed, we can recommend local professionals.
Yes, our metal garden art can be mounted on walls, fences, or even displayed as standalone pieces in your garden. We provide the necessary hardware for installation.
Yes, our metal garden art can be mounted on walls, fences, or even displayed as standalone pieces in your garden. We provide the necessary hardware for installation.
The solar-powered LED lights charge during the day via the supplied solar panel, then automatically illuminate your letterbox and address at night, adding a beautiful glow to your property.
The solar panel has a 3 metre cable so you can locate this in a position that suits you best.
The solar-powered LED lights charge during the day via the supplied solar panel, then automatically illuminate your letterbox and address at night, adding a beautiful glow to your property.
The solar panel has a 3 metre cable so you can locate this in a position that suits you best.
Customisation and Design FAQs
Yes, we welcome custom design requests! Our team will work with you to bring your vision to life.
Please get in touch so we can provide you with more detail. Custom designs usually cost more than our standard designs.
Yes, we welcome custom design requests! Our team will work with you to bring your vision to life.
Please get in touch so we can provide you with more detail. Custom designs usually cost more than our standard designs.
When you purchase a letterbox from our Nikau or Haast ranges, included is a custom laser cut address panel.
In the checkout there is a form where you provide us with the exact details you want on the address panel. Your letterbox will arrive with this pre-installed.
When you purchase a letterbox from our Nikau or Haast ranges, included is a custom laser cut address panel.
In the checkout there is a form where you provide us with the exact details you want on the address panel. Your letterbox will arrive with this pre-installed.
Custom orders typically take 4-6 weeks to produce, depending on the complexity of the design. We will provide a more specific timeline when you place your order.
Custom orders typically take 4-6 weeks to produce, depending on the complexity of the design. We will provide a more specific timeline when you place your order.
Shipping and Returns FAQs
Yes, we offer international shipping. Please contact us for details on shipping rates and delivery times.
Yes, we offer international shipping. Please contact us for details on shipping rates and delivery times.
For any product that is damaged in transit or arrives in less than perfect condition we happily accept returns and will ship you a replacement product. Please refer to our return policy for more details.
For any product that is damaged in transit or arrives in less than perfect condition we happily accept returns and will ship you a replacement product. Please refer to our return policy for more details.
Delivery times vary depending on your location and the product ordered. Custom items may take longer to produce. We will provide an estimated delivery date when you place your order.
Delivery times vary depending on your location and the product ordered. Custom items may take longer to produce. We will provide an estimated delivery date when you place your order.